By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.
By using the sixteen symptoms of a broken process and the five lenses of process analysis, this elearning platform will teach you how to pinpoint those processes most in need of immediate attention. You will also learn to use key criteria to prioritize your process improvement efforts at your organisation.
Once you have diagnosed your process, and identified its problems, you will be able to pick the right improvement technique, including continuous process improvement, process redesign, six sigma, lean techniques, and reengineering.
Often people are unaware that process design principles exist. The design principles apply to work flow, information flow, and job design. By using these powerful design principles, you will be able to create processes that are exceptionally fast, dramatically cheaper, and that produce very high quality products or services. As part of the diagnosis of processes, learn to capture process costs, quality costs, cycle, process, and wait time, and employee frustrations. By costing out process and quality costs, you will be able to demonstrate to senior management cost savings and return on investment opportunities.
Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.
With this programme, you will learn to lead and facilitate process improvement projects.
Price: 285 LVL